Refund policy

Effective Date: 02-Oct-2025
Business Name: 
Website: https://rebeccasdiamonds.com
Address: PARIS 59A Street, 011814 , Bucharest, Romania

At Heritage Society, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, our Returns & Refunds Policy outlines the conditions and process for returning items and requesting a refund.

1. Eligibility for Returns

  • Items may be returned within 14 days from the date of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase (receipt or order confirmation) is required.
  • Customized, engraved, or personalized items cannot be returned unless defective or damaged upon arrival.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made jewelry.
  • Gift cards or promotional items.
  • Items marked as “final sale.”

3. Defective or Damaged Items

If you receive a defective or damaged product:

  • Please contact us within 7 days of delivery at manuela@bijuteriarebecca.com
  • Provide photos of the damage/defect along with your order number.
  • We will arrange a replacement or a full refund once the issue is verified.

4. Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be issued to your original method of payment within 5–10 business days.
  • Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your item (if eligible) and place a new order.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service as we cannot guarantee receipt of your return.

7. Contact Us

For return requests or questions regarding this policy, please contact us:

Rebecca's Heritage
Strada Paris, 011814 București, Bucharest, Romania
📧 Email: manuela@bijuteriarebecca.com
🌐 Website: https://rebeccasdiamonds.com